Train your teams for the conversations that truly matter
With the Face Up authoring tool, design custom AI simulations and let your teams practice on the professional situations that matter: behavioral, decisional, relational skills.
Désamorcer une situation tendue et transformer une réclamation en expérience positive.
Découper une demande qui en contient plusieurs et répondre sur chaque point.
Tenir le cadre sans hausser le ton ni s'écraser, et laisser un choix réel.
Annoncer une hausse à une cliente fidèle depuis trois ans sans rompre la relation.
Faire parler du quotidien avant de proposer, et amener le budget sur la table.
Adapter son débit et sa posture sans infantiliser, et traiter la demande jusqu'au bout.
Réorienter sans générer de frustration ni sentiment d'abandon.
Donner une estimation honnête et servir sans expédier ni perdre la file.
Reconnaître l'erreur avant de parler d'argent, et montrer ce qui l'empêchera de revenir.
Deliver constructive criticism without demotivating or triggering resistance.
Set a clear expectation, check understanding and keep motivation intact.
Practise structured feedback, set objectives and close on a positive note.
Give fresh impetus to a team member losing confidence or commitment.
Guide your teams through uncertainty.
Get an experienced colleague who doubts a new tool to adopt it anyway.
Get a new hire talking about their first weeks and clear the blockers early.
Address a performance or behaviour gap without damaging the relationship.
Settle a tense situation between two team members without taking sides.
Raise the subject with care and point towards the right support.
Keep the momentum and participation going through deadlock or tension.
Ask the right questions to gauge potential and readiness to buy.
Reach a balanced agreement while protecting both margin and relationship.
Turn a no into a future opportunity or a referral.
Use indirect questioning to surface the stakes nobody names.
Price, competition, timing… learn to answer without losing ground.
Get back in touch without sounding intrusive, and revive the interest.
Spot the buying signals and clear the last obstacles.
Offer an upgrade or an add-on without pushing.
Hold your ground against someone who knows every buying tactic.
Build a sharp proposal and deliver it against the clock.
Handle a harassment or discrimination report with neutrality and rigour.
Receive a request to change role and steer it against HR priorities.
Handle a negotiated exit without promising what is not yours to give.
Mediate between two people who have stopped speaking to each other.
Build an attractive package when the budget falls short of the ask.
Get the candidate off their rehearsed pitch and look for evidence.
Take stock of the onboarding and set out mutual expectations.
Explain an administrative refusal without creating tension or disengagement.
Raise a personal matter without crossing professional boundaries.
Communicate a delay or cancellation while managing emotions and questions.
Maintain service quality facing an impatient or anxious crowd.
Help a disoriented, elderly or disabled person with empathy.
Address a ticket or behavior violation without escalation.
Manage collective frustration and redirect travelers to alternatives.
Process a customer report and propose a satisfactory response.
Ask the right questions to understand financial challenges and life goals.
Simplify an offer without oversimplifying or losing trust.
Deliver a negative decision while maintaining the relationship and offering alternatives.
Address debt or payment issues with tact and concrete solutions.
Alert the customer about a suspicious situation without alarming them.
Address a sensitive topic (death, inheritance) with the right professional approach.
Manage the emotion of a distressed policyholder while respecting contractual terms.
Structure a decision-making argument and handle questions under pressure.
Hold your position assertively against skeptical or hostile counterparts.
Respond with calm and precision without losing the audience.
Deliver a compelling pitch and answer due diligence questions.
Encourage dialogue, manage silences and maintain group dynamics.
Coordinate multiple stakeholders with diverging interests toward an agreement.
Reassure, inform and hold trust in a high-stress moment.
Tell a family what changes for their relative when they expect nothing.
Make sure the patient has genuinely understood, so the treatment is followed.
Win over a ward already under strain, without pulling rank.
Convince a healthcare professional with clinical evidence, on a visit.
Hold the therapeutic frame with a family in shock or in anger.
Inform fully and clearly without steering the patient's decision.
Respect the patient's autonomy while documenting and referring properly.
Maîtriser les codes du service premium et anticiper les attentes implicites.
Traiter une insatisfaction sur le moment sans compromettre l’expérience globale.
Annoncer une indisponibilité et proposer une alternative sans perdre le client.
Rétablir la satisfaction sans entrée en conflit avec le service cuisine.
Pratiquer l’upsell avec fluidité dans un contexte de service haut de gamme.
Intervenir avec fermeté et discrétion pour préserver la sécurité et l’ambiance.
S’exercer à remonter une anomalie de sécurité de façon claire et assertive.
Affirmer son droit de retrait face à une pression hiérarchique.
Interpeller un pair sans créer de tension ni d’hostilité.
Structurer un compte rendu d’incident sous pression et en temps réel.
Maintenir son calme, prioriser et coordonner les actions dans l’urgence.
Transmettre les règles de sécurité et vérifier leur compréhension.
Apprendre à utiliser la simulation conversationnelle dans les parcours.
Analyser une situation et guider la progression.
Identifier les axes d’amélioration.
Adapter le feedback.
Créer des scénarios réalistes.
Observer les comportements en situation.
