AI Roleplay Simulations for Training

Prepare your teams for field conversations

Real-time

Learners speak naturally with the AI avatar. The conversation evolves based on their responses, just like in a real situation.

Customization

From avatar to visual environment to scenario. Each roleplay becomes tailored to your field reality.

Multilingual

Roleplays can be conducted in multiple languages and also allow non-native speakers to practice in a foreign language.

AI analysis and feedback

After each simulation, the AI analyzes the conversation.

LMS Integration (SCORM)

Integrate roleplays into your learning paths and centralize progression data.

Suited for all professions

Roleplays can be used in many contexts: customer service, sales, management, healthcare...

Two interaction modes for your role-plays

Choisissez l'expérience la plus adaptée à votre formation : conversation vocale naturelle ou interaction réaliste avec un avatar IA.

Voice conversation

Learners speak directly with the AI, just as they would in a real situation.

Conversational avatar

Learners interact with an AI-generated avatar that embodies a realistic character.

New: real-time emotions

Avatars express emotions and react instantly to the learner’s responses, making simulations more realistic.

app.face-up.fr/session Avatar conversationnelConversational avatar LM

EN DIRECTLIVE Conseiller un client sur son épargneAdvising a customer on their savings

04:10123456789

Bruno CazalBrian Caswell

BrunoBrianMon livret est plein depuis deux ans, et personne ne m'a jamais rappelé.My savings account has been full for two years, and nobody ever called me back.

BrunoBrianAlors expliquez-moi ce que vous proposez, mais sans le jargon.So explain what you are offering, but without the jargon.

VousYouAvant de vous proposer quoi que ce soit : cet argent, vous en avez besoin quand ?Before I suggest anything: when will you need this money?

BrunoBrianPas avant trois ou quatre ans. Mais je ne veux pas le bloquer.Not for three or four years. But I don't want it locked away.

Leviers de progressionProgression levers 2/3

1Faire dire l'horizon de placementGet him to state his time horizon
2Nommer le risque sans le minimiserName the risk without playing it down
3Laisser le client déciderLet the customer decide

app.face-up.fr/session Conversation vocaleVoice conversation TR

APPEL ENTRANTINCOMING CALL Traiter une réclamation au téléphoneHandling a complaint by phone 02:00123456789

KVKW

Karine VidalKaren WebbCliente depuis 4 ans · Forfait Essentiel · 2 appels ce mois-ciCustomer for 4 years · Essential plan · 2 calls this month

Fiche clientCustomer record

Transcription en directLive transcript

KarineKaren

Vous m'avez prélevée deux fois ce mois-ci, et j'ai passé vingt minutes en attente.You charged me twice this month, and I spent twenty minutes on hold.

KarineKaren

Je veux être remboursée aujourd'hui, sinon je résilie.I want a refund today, or I'm cancelling.

VousYou

Je vois le double prélèvement du 4. Je vous explique ce que je peux lancer maintenant.I can see the duplicate charge on the 4th. Let me tell you what I can start right now.

KarineKaren

D'accord. Et le délai, c'est quoi, concrètement ?All right. And the timescale, what is it exactly?

Leviers de progressionProgression levers

Laisser vider le sac sans couperLet her vent without interrupting

Reconnaître l'erreur sans se justifierOwn the error without excuses

Annoncer un délai tenableCommit to a deadline you can keep