Terms of Service

Summary

Face Up provides immersive simulations designed for training and skills development. We operate within a strict GDPR and AI Act compliance framework. Your data is hosted in Europe, encrypted, and is never used to train our AI models. To support learning, the service may include video analysis and recording features for trainer debriefing. These are automatically deleted after 7 days unless specifically configured otherwise.

1. Purpose and Scope

These Terms of Service govern access to and use of the Face Up platform. They apply generally to all users. For our corporate clients, these terms are supplemented by specific contractual agreements which take precedence.

2. Services and Purposes (AI Act)

The platform offers AI-powered role-playing simulations (voice, video, text) and analysis tools.

• Primary use: The service is currently optimized for training, coaching and professional development.
• Evolution: While the standard use is pedagogical, any application of the services in a different context (e.g., assessment) must be subject to prior written agreement and specific configuration to ensure compliance with applicable regulations, notably the AI Act.

3. Confidentiality and Data Protection

• Hosting: All data is processed and hosted on servers located in Europe.
• AI Training: By default, your simulation data is not used for training third-party AI models.
• Video Recordings: To enable performance analysis and pedagogical debriefing, the service may record audiovisual streams. By default, these recordings are automatically deleted within 7 days, unless a more restrictive duration is configured by the corporate client.

4. Security and Credentials

Users are responsible for maintaining the confidentiality of their access credentials. Face Up implements rigorous security measures, including encryption of data at rest and in transit to protect exchanges.

5. Intellectual Property

Face Up remains the exclusive owner of the platform, its algorithms and the content made available. Users have a personal, non-transferable right of use within the scope of their training activities.

6. Liability

The provider is bound by an obligation of means. Analyses generated by AI are provided for informational purposes to support learning and do not, in themselves, constitute automated legal or professional decisions. Except in cases of gross negligence, Face Up's liability is limited to the amount paid for the service.

7. Amendments and Applicable Law

We reserve the right to update these terms to reflect the evolution of our technologies and the law. These terms are governed by French law, and any dispute shall be brought before the courts of Paris.