Your advisors have already lived the call before they take it
Unhappy customers, complaints, job tasks in your tools: your teams practise on your real situations, at their own pace, in over 60 languages.
- Onboarding new advisors
- Job tasks in your tools
- Over 60 languages
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Today, your customers are training your advisors
- 01
The first calls are the training
New advisors learn live, with real customers, and satisfaction pays the price.
- 02
Your supervisors are short on time
Call shadowing and role-plays take hours they don’t have for every advisor.
- 03
Turnover restarts training endlessly
Every new intake starts from scratch, with the same trainers.
Take the call in your advisors’ place
Choose a situation: you talk to the AI customer, then you get your debrief.
Handle an unhappy customer
Defuse the tension and turn the complaint into a solution.
Make up for a company mistake
The company got it wrong and the customer knows it: acknowledge the mistake, put it right, win back their trust.
Job tasks: log the complaint
The advisor handles the case in your tool. The avatar does not intervene: the point is the right action at the right time.
Manage a queue under pressure
Give an honest estimate without rushing the customer.
From your real calls to advisors who are ready
- Step 1
Your real calls become scenarios
Customer types, frequent call reasons, anonymised transcripts: you start from the field.
- Step 2
Your advisors practise before going live
With AI customers by voice and avatar, at their own pace, without waiting for a supervisor to be free.
- Step 3
Your supervisors track progress
A debrief after every session on listening, rephrasing, tone and process compliance, plus a view by team.
Practise the task in your tools too
The advisor practises in your CRM or internal tool. The avatar does not intervene: the point is to check that the right action is taken, at the right time, in the right tool.
- Logging a complaint, creating a ticket, checking a file
- Bluelink uses it to train its advisors on job tasks and inbound call types
- Over 60 languages for your multi-site contact centres
Eurotunnel trains 500 agents on 20 key situations
With CIFFCO, LeShuttle’s customer relations academy, Eurotunnel’s training team built a blended programme: 12 personas and 20 scenarios, classroom practice with the trainer, then a 7-day online challenge.
- 500agents trained, in France and the UK
- 20scenarios, passengers and freight
- 100learner NPS
- +35%faster mastery
- Bluelink
Trains its contact centre agents on job tasks in their tools and on the different types of inbound calls.
- Cdiscount
Trains its new customer reception agents before they start on the floor.
- Supermarchés MATCH
In-store customer service: learner NPS of 100 and +60% confidence.
