Train your teams for the conversations that truly matter
With the Face Up authoring tool, design custom AI simulations and let your teams practice on the professional situations that matter: behavioral, decisional, relational skills.
Defuse a tense situation and turn a complaint into a positive experience.
Break down a multi-part request and answer every point.
Hold the line without raising your voice or backing down, and leave a real choice.
Announce a price rise to a customer of three years without breaking the relationship.
Get the customer talking about their day-to-day before making a proposal, and put the budget on the table.
Adapt your pace and posture without being patronising, and see the request through to the end.
Redirect without causing frustration or a sense of abandonment.
Give an honest estimate and serve without rushing people or losing control of the queue.
Acknowledge the mistake before talking money, and show what will stop it happening again.
Deliver constructive criticism without demotivating or triggering resistance.
Set a clear expectation, check understanding and keep motivation intact.
Practise structured feedback, set objectives and close on a positive note.
Give fresh impetus to a team member losing confidence or commitment.
Guide your teams through uncertainty.
Get an experienced colleague who doubts a new tool to adopt it anyway.
Get a new hire talking about their first weeks and clear the blockers early.
Address a performance or behaviour gap without damaging the relationship.
Settle a tense situation between two team members without taking sides.
Raise the subject with care and point towards the right support.
Keep the momentum and participation going through deadlock or tension.
Ask the right questions to gauge potential and readiness to buy.
Reach a balanced agreement while protecting both margin and relationship.
Turn a no into a future opportunity or a referral.
Use indirect questioning to surface the stakes nobody names.
Price, competition, timing… learn to answer without losing ground.
Get back in touch without sounding intrusive, and revive the interest.
Spot the buying signals and clear the last obstacles.
Offer an upgrade or an add-on without pushing.
Hold your ground against someone who knows every buying tactic.
Build a sharp proposal and deliver it against the clock.
Handle a harassment or discrimination report with neutrality and rigour.
Receive a request to change role and steer it against HR priorities.
Handle a negotiated exit without promising what is not yours to give.
Mediate between two people who have stopped speaking to each other.
Build an attractive package when the budget falls short of the ask.
Get the candidate off their rehearsed pitch and look for evidence.
Take stock of the onboarding and set out mutual expectations.
Explain an administrative refusal without creating tension or disengagement.
Raise a personal matter without crossing professional boundaries.
Communicate a delay or cancellation while managing emotions and questions.
Maintain service quality facing an impatient or anxious crowd.
Help a disoriented, elderly or disabled person with empathy.
Address a ticket or behavior violation without escalation.
Manage collective frustration and redirect travelers to alternatives.
Process a customer report and propose a satisfactory response.
Ask the right questions to understand financial challenges and life goals.
Simplify an offer without oversimplifying or losing trust.
Deliver a negative decision while maintaining the relationship and offering alternatives.
Address debt or payment issues with tact and concrete solutions.
Alert the customer about a suspicious situation without alarming them.
Address a sensitive topic (death, inheritance) with the right professional approach.
Manage the emotion of a distressed policyholder while respecting contractual terms.
Structure a decision-making argument and handle questions under pressure.
Hold your position assertively against skeptical or hostile counterparts.
Respond with calm and precision without losing the audience.
Deliver a compelling pitch and answer due diligence questions.
Encourage dialogue, manage silences and maintain group dynamics.
Coordinate multiple stakeholders with diverging interests toward an agreement.
Reassure, inform and hold trust in a high-stress moment.
Tell a family what changes for their relative when they expect nothing.
Make sure the patient has genuinely understood, so the treatment is followed.
Win over a ward already under strain, without pulling rank.
Convince a healthcare professional with clinical evidence, on a visit.
Hold the therapeutic frame with a family in shock or in anger.
Inform fully and clearly without steering the patient's decision.
Respect the patient's autonomy while documenting and referring properly.
Master the codes of premium service and anticipate unspoken expectations.
Address dissatisfaction on the spot without compromising the overall experience.
Announce that something is unavailable and offer an alternative without losing the guest.
Restore satisfaction without coming into conflict with the kitchen team.
Practise upselling smoothly in a high-end service setting.
Step in firmly and discreetly to protect safety and the atmosphere.
Practise escalating a safety issue clearly and assertively.
Assert your right to withdraw from danger despite pressure from management.
Challenge a peer without creating tension or hostility.
Structure an incident report under pressure and in real time.
Stay calm, prioritise and coordinate action in an emergency.
Pass on the safety rules and check they have been understood.
Learn to use conversational simulation in learning paths.
Analyse a situation and guide progress.
Identify areas for improvement.
Tailor the feedback.
Create realistic scenarios.
Observe behaviour in real situations.
