What your teams’ sessions reveal
A report that reads your practice sessions one by one: what your teams have mastered, what still holds them back, what your best performers do, and where to act now.
- Calculated on your sessions
- What your best performers do
- Prioritised actions
What your 486 practice sessions reveal
- 92employees practised
- 486practice sessions
- 1,620skill observations
- +17points gained by replaying
- 01Sales: the price objection is where the conversation tips over.
- 02Management: feedback turns into judgement as soon as the employee pushes back.
- 03Customer service: the solution comes before the customer has finished speaking.
Counting sessions measures activity, not skill growth
- Usage indicators
Are your teams logging in?
- Number of logins and active learners
- Sessions started and completed
- Time spent on the platform
- Completion rate
- Conversation Insights
What can they do, and what comes next?
- Skills mastered and skills that still hold back, criterion by criterion
- The scenarios where conversations tip over, and why
- What your best performers do and say
- The actions to take, in order of impact
What the report contains
Four answers to steer your programme
Choose a role: the visuals below come from our sample reports, based on a fictional company, people and figures.
01 · THE SKILLS MAP
What your teams have mastered, and what still holds them back
Every debrief links its observations to your skills grid. The report turns them into a share of strengths, skill by skill and then criterion by criterion, from the weakest to the strongest.
Weakest criterion: closing on a dated next step, a strength in 22% of observations.
Weakest criterion: getting a dated commitment from the employee, a strength in 19% of observations.
Weakest criterion: giving a precise callback or resolution time, a strength in 21% of observations.
02 · WHAT THE BEST DO
Your best performers’ moves, shared with everyone
Your best performers don’t necessarily talk more. The report shows what they do differently, and singles out the most teachable move.
It picks up the exact phrases spoken in the highest-rated sessions, ready to be shared in team meetings to inspire everyone else.
Top 12Bottom 12
“When you say it’s too expensive, compared with what?”
“If nothing changes a year from now, what does that cost you?”
Top 12Bottom 12
“On Monday and Thursday, the report arrived after 11 a.m. What happened?”
“What do you suggest so that it doesn’t happen again?”
Top 12Bottom 12
“If I understand correctly, this is the second time you’ve been promised a callback that never came.”
“I’ll call you back tomorrow before noon to confirm your refund.”
03 · WHERE IT GETS STUCK
The scenarios that hold teams back, and why
Scenarios are ranked by average score. For the hardest ones, the report isolates the recurring areas for improvement: two scenarios with the same score may call for two different remedies.
04 · WHERE TO ACT NOW
Concrete actions, tied to a measured result
The report ends with a prioritised action plan: targeted reminders, team meetings, new scenarios. Each action builds on a measured finding and is tracked in the next report.
- 1Bring people back a second timeA targeted reminder: “replay the scenario you did least well”.
- 2Share what the best doThe quotes, used as they are in team meetings.
- 3Work on closing separatelyAssign more of the scenarios that assess it.
- 4Give strong performers a next levelMore demanding scenarios, built on your real situations.
- 1Bring people back a second timeA targeted reminder: “replay the scenario you did least well”.
- 2Share the “facts, not judgements” moveThe quotes, used as they are in managers’ meetings.
- 3End every conversation with a commitmentA dated action plan, proposed by the employee.
- 4Give strong managers a next levelTougher cases, built on your real situations.
- 1Bring people back a second timeA targeted reminder: “replay the scenario you did least well”.
- 2Share the “let them finish, then rephrase” moveThe quotes, used as they are in team briefings.
- 3Work on the follow-up commitmentA precise timeframe given at the end of every call.
- 4Give strong advisers a next levelMore challenging calls, built on your real situations.
Also in the report
- The replay effectWhat your teams gain by replaying the same scenario, and who benefits most.
- How self-aware your teams areSelf-assessment compared with the result: who underestimates themselves, who overestimates.
- Engagement, team by teamFrom invitation to habit: where your teams drop off, and which ones to support.
Insights that serve your teams’ training
For learning purposes
Scores describe performance in a simulation. They are not a professional assessment and must not be used as a basis for any decision about individuals.
Every figure is reproducible
The report is calculated from your workspace data, with its method written out in full.
Every quote is traceable
Quoted phrases come from the session transcripts, and each one links back to its session in the attached export.
Limits stated upfront
Very short sessions are excluded, and no conclusion is drawn from too few observations.
How it works
An add-on, in three steps
- STEP 1Your teams practiseOn your scenarios, through AI roleplay. Every session is debriefed against your grid.
- STEP 2The report is built from your sessionsSession by session, from your workspace data: debriefs, scores and self-assessments.
- STEP 3You download your reportsFrom your workspace: the findings, what the best do and the action plan, with a data export that traces back to every session.
Debriefing or Conversation Insights?
One platform, four modules, one add-on
- 01 · CreateSAM authoring toolYour scenarios built with AI, in your method.Discover
- 02 · PractiseAI RoleplayFace an AI persona, by voice or avatar.Discover
- 03 · ReinforceAI CoachingAn AI coach that checks what was learned, through conversation.Discover
- 04 · MeasureDebriefingThe debrief of every session and cohort tracking.Discover
